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Re: Asset Management and Help Desk Software

We use Altiris for asset management (now owned by Symantec) - Altiris has an inbuilt Help-Desk but we didn't find it customizable enough for your requirements, so we went with Sharepoint and the MS...

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Re: Asset Management and Help Desk Software

FYI on Track-it.  If your Techs use any Macs on premise, you'll have to buy a Mac-module on top of the regular package.  Also, if you want the solution to be web-based so your Techs can check tickets...

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Re: Asset Management and Help Desk Software

I agree with Bill on the price of Track-It.  To get it to do all of the features you want, its not so happy.I use [ HelpSpot by UserScape ] for my help desk software.  It does not have an asset...

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Re: Asset Management and Help Desk Software

Hi there!I am managing 12 sites and about 150 PCs for my employer (Contra Costa County's largest non-profit).  I have been using Spiceworks (FREE!) now for about 2 years.  Great Helpdesk software, with...

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Re: Asset Management and Help Desk Software

Just got an emailed notification that there was a reply to this post, which sparked some info about the Web Help Desk Software that we use and thought was significant enough to share.I get an RSS feed...

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Re: Asset Management and Help Desk Software

Very nice additions to the discussion!  Thanks for sharing them with us.

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Re: Asset Management and Help Desk Software

Hi,  I saw Your post for this and I would suggest looking into IBM Tivoli Asset management.You can do all of what you are looking for and more with the Tivoli Asset Management software. Here is a link...

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Re: Asset Management and Help Desk Software

In our company we use Help Desk AuthorityThis tool is a perfect solution for ticket tracking as well as asset management (without needing to buy another software).The asset piece collects asset...

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Re: Asset Management and Help Desk Software

Well James, I went to the Script Logic website and there's no pricing information for Help desk Authority to be found anywhere I looked.  I was checking the purchase page and couldn't find it.  How...

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Re: Asset Management and Help Desk Software

Hi, Chris!I had to a quote for the product. I know I paid around $1500 for 5 users and the asset tool, but they gave me a number of quote options depending on what functionality I wanted.  

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Re: Asset Management and Help Desk Software

That's not a horrible price ;)  Was the asset tool based on the number of PCs being audited - or still based on the number of named staff accessing the software?

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Re: Asset Management and Help Desk Software

We picked up the Pro Edition of Web Help Desk, with all of the bells and whistles, for about $450 per support staff login, if I remember correctly...it's been awhile :)  Their pricing page has the Lite...

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Re: Asset Management and Help Desk Software

I'm throwing my hat in the ring for Spiceworks, too.  I've been using it for 2 years after one of our consultants introduced it to me.  It's free, it's easy to set up and use, it has integrated help...

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Re: Asset Management and Help Desk Software

We just started using OCS in combination with GLPI http://glpi-project.org/?lang=en about a month ago and we're loving it thus far. GLPI runs separate from OCS and imports data from it. It provides...

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Re: Asset Management and Help Desk Software

Great thread, we have OCS/GLPI up and running but based on the info here im looking at web help desk. Our main issue with GLPI is that tickets cannot be created using location as the main identifier,...

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Re: Asset Management and Help Desk Software

Web Help Desk say they have out-of-the-box integration with SCCM, just an FYI :)

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Re: Asset Management and Help Desk Software

We are a school of about 50 computers, mix of macs and pc's looking at both asset management and help desk tools. Spiceworks (SW) looks great, but the need for it to run locally is an issue as the IT...

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Asset Management and Help Desk Software

What products do you use for Asset Management and Help Desk? My organization has 2 main locations, one of which is a large campus with 12 buildings. We also have 14 group homes in surrounding...

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